FAQ

What is medical travel?

Medical Travel is when a patient travels to another destination, either domestically or internationally, to obtain medical care. For example: when a patient travels from Kenya to Turkey for medical care.

Medical travel is also known as medical tourism, health tourism, healthcare travel, and global healthcare.

Why travel for medical care?

Some reasons include:

Access to medical procedures that are not available in their home country. Some countries have limited healthcare options or may not have the best healthcare system, so healthcare travel becomes attractive in these nations.

Access to low-cost treatment, for instance, a heart bypass surgery in the United Arab Emirates, costs around $40,000, and the same procedure cost approximately $130,000 in the United States.

Access to high-quality care. Many healthcare providers in medical tourism hotspots have excellent success rates because they frequently perform certain operations and become specialized. Numerous international hospitals showcase their high standards of care by acquiring accreditations such as JCI, ISQUA, TRENT, and ISO.

Avoid long waiting times and access treatment quickly. One of the main drivers of health tourism is patients who want to avoid long waiting lines in their home country.

Anonymity. Some patients who travel abroad for cosmetic procedures want anonymity, so they go on a vacation and return with an improved appearance.

What documents do you provide to a patient before the patient travels?

Before traveling, patients are provided with travel documents and itineraries, a medical itinerary, information on the country and city (with seasonal tips), hospital information, contact information, a recommended packing list for the patient, and suggested activities and tours for the companion.

What information do you provide to a patient about the surgeons and the hospitals in your network?

We provide patients with the surgeon’s credentials, including their education and training, professional experience, affiliations, and achievements. When we can, we also provide an approximate number of surgeries performed by a particular surgeon.

For hospitals in the Medicos Trip network, we provide general information as well as accreditation information.

Do you assist patients with visas and passports?

Yes, we do. It is important to start working on this as early as possible.  We know the process of obtaining a passport and visa very well, so let us help you with tips and advice to facilitate and expedite the process.

What records or testing is required of patients prior to travel? Is this mandatory?

Depending on the procedure, most patients are required to provide Medicos Trip with diagnostic tests such as a blood panel exam, cardiac exams, and x-rays or CT scans before the procedure has been confirmed.  It may also be possible to have some of the tests performed at the treating hospital in certain instances.

What happens once a patient arrives at the destination?

We provide concierge services such as airport arrival and departure transportation as well as means of transport to and from the hotel and hospital. The patient will arrive and be transferred to the hotel or hospital to meet the doctor in most cases. This will be specified in the patient’s itinerary.

Will a Medicos Trip representative be in contact with the patient while they are in the hospital?

A Medicos Trip Care Coordinator will be assigned to maintain contact with the hospital, patient, and family members before, during, and after surgery. The Care Coordinator will also follow up with the hospital, patient, and family members during recovery at the hotel.

How does a patient contact Medicos Trip while in the destination country?

We provide our patients with a direct number and a secondary Medicos Trip contact. Patients also have direct and easy access to a local hospital contact.

How does the patient contact family back home?

All of the hospitals in our network provide patients with internet access in order for patients to contact their family by E-mail or an Internet calling service such as Skype or Messenger.

What types of facilities do you offer to patients following their release from the hospital?

Depending on the destination, we provide standard hotel options as well as health recovery facilities.  We will be glad to provide suggestions for recreational activities and to help you coordinate with the local concierge. Information and assistance is also available through the International Patients (or Foreign Patients) services office.

How do you address physical therapy for patients staying at aftercare facilities?

The hospital will arrange for a physical therapist to go to the facility.

How long do you require patients to stay in the destination country following surgery?

On average, patients stay two weeks in the destination country. Of course, the exact number of days will always depend upon patient specifics, the surgical procedure itself, and the doctor’s recommendations.

What happens once the patient returns home?

Once home, the patient will meet with their primary physician or specialist for a follow-up consultation. A Medicos Trip representative will follow up with the patient by telephone and E-mail to make sure the recovery is going as planned. Medicos Trip (and/or hospital) will communicate with the primary physician to coordinate appropriate care if there are any complications.

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